1. Introduction

Lotus Luxury Grooming & Beauty Studio ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following personal information:

Contact information: name, email address, phone number
Booking information: service selected, preferred date/time, special requests
Communication data: messages submitted via our contact form
Newsletter data: email address if you subscribe to our mailing list
Technical data: IP address, browser type, pages visited (via Google Analytics, if enabled)

3. How We Use Your Information

To process and confirm your bookings
To send booking confirmation and reminder emails
To respond to your enquiries
To send our newsletter (only if you subscribed)
To improve our website and services
To comply with legal obligations

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only with:

Email service providers (to send booking confirmations)
Google Analytics (anonymised website usage data)
Legal authorities, if required by law

5. Cookies

Our website uses cookies to:

Remember your cookie consent preference
Analyse website traffic via Google Analytics (if enabled)
Maintain your session

You can control cookie settings through your browser. Disabling cookies may affect some functionality of the site.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Booking records are retained for a minimum of 2 years for business purposes. Newsletter subscribers are kept until they unsubscribe.

7. Your Rights

You have the right to:

Access the personal information we hold about you
Correct any inaccurate personal information
Request deletion of your personal information
Unsubscribe from our newsletter at any time
Object to the processing of your personal information

To exercise any of these rights, contact us at info@lotusluxurygrooming.com.

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. These include password hashing, CSRF protection, prepared SQL statements, and encrypted connections (HTTPS in production).

9. Third-Party Links

Our website may contain links to third-party websites (e.g. social media, Google Maps). We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be published on this page with an updated "Last updated" date. Continued use of our website or services constitutes your acceptance of any updated policy.

11. Contact Us

For any privacy-related questions, please contact:

Email: info@lotusluxurygrooming.com
Address: 125 Helen Joseph Road, Glenwood, Durban, 4083

Privacy Policy